Relentless Caring: If You Don't Give a Damn, Don't Expect Anyone Else To

Relentless Caring details an approach to leadership focused on the well-being of others.

By following its step-by-step guide to delivering kindness every day at all levels of your organization and to all your customers, you will earn dedicated employees, repeat customers--and, ultimately, profitability.

As founder and executive chairman of MarineMax (NYSE: HZO) and with kindness as his True North, author William H. McGill helped transform the company from a disparate group of boat dealers into a highly profitable $2 billion global conglomerate.

In Relentless Caring, McGill shares what he's learned about how to truly care about others 24/7 and generate solid profits at the same time. Readers will learn:

• Why having the right people in the right jobs matters
• How to find and take care of your people and their families, including providing high-quality, low-cost health care
• Why long-term thinking is essential for success
• Why persistence, consistency, and risk are essential, too
• Why investing in basic tools like personality profiling and a structured hiring and promotions system contribute to making the right decisions

Relentless Caring is a practical playbook for "managing from the heart"--tirelessly delivering goodness and kindness to your team members and to customers to build strong loyalties that can buoy your organization even in the most challenging economic circumstances.